![]() If there is anything about your experience that did not meet your expectations, simply contact us and we will refund your money. You will be backed by a 100% satisfaction guarantee.Įvery call is backed by an unconditional guarantee. Rest assured that when you need us, we will be there for you. They can help with dialing out to a participant, muting a line or any other issue. Just press *0 and they will join your conference. Our operators are available on every call. You and your callers have instant access to 24-hour operator support, seven days a week. There are no international dialing prefixes required. Your participants join your conference call using an access phone number located in their country. You can provide access to your conference calls in over 100 countries. You can give your conference calls global reach. Toll-free access means they do not pay to join your call. With onConference you can provide your prospects and customers with toll-free access to your conference calls. Making your participants pay to join your conference call is like inviting your customer to lunch and giving them the check. ![]() See Change the toll or toll free numbers on your Audio Conferencing bridge.4 Things You Should Consider for Your Next Conference Call You can provide no cost access for your participants. Assign service phone numbersĪfter you get your service numbers, assign each number to an Audio Conferencing bridge. In the Teams admin center, in the left navigation, go to Voice > Phone numbers to view the numbers for your organization, including location, number type, and status information. View the phone numbers for your organization If you want toll-free numbers for Audio Conferencing, auto attendants, or call queues, youll need to set up Communications Credits. ![]() To port/transfer more than 999 phone numbers or if you experience issues with the porting process in the Microsoft Teams admin center, you can manually submit a port order to the TNS Service Desk for your region. Communication Credits provide a monthly pool of minutes that can be used for PSTN phone calls, if all your Calling Plan minutes get used before the beginning of the next month. You can also purchase extra phone numbers in the Microsoft Teams admin center. To port/transfer 999 or fewer phone numbers for your users, upload the completed and signed LOAs in the Microsoft Teams admin center for further processing. Make sure you specify you're transferring a service number (and not a user or subscriber number), or the concurrent calling capacity may not be enough to handle call volumes.įor more information about LOAs to port/transfer existing phone numbers and additional documentation requirements, see Manage phone numbers for Calling Plan. In the LOA, you must select the correct type of service number. toll-free) you'll be transferring by using an LOA. You'll have to submit separate port orders for each type of service number (for example, toll vs. If you experience issues with the porting wizard, you can manually submit a port order or go to Manage phone numbers for your organization, select your country or region, and then download a Letter of Authorization (LOA). Follow the steps in Transfer phone numbers to Teams. To transfer your phone numbers from your current service provider or carrier to Teams, you can use the porting wizard in the Microsoft Teams admin center. Port or transfer existing service numbers When you're ready to place your order, select Place order. If you take more than 10 minutes, the phone numbers will be returned to the pool of numbers. You have 10 minutes to select your phone numbers and place your order. Under Quantity, enter the number of numbers you want for your organization, and then select Next to select your numbers.If you need to create a new location, select Add a location. Under Number type, select the type of service number you want.Under Country or region, select a country or region.On the Location and quantity page, complete the following steps: In the left navigation, go to Voice > Phone numbers, and then select Add.Įnter a name for the order and add a description. To get new service numbers, in the Teams admin center: When you're transferring the number over to us, you can contact the TNS service desk to make sure the service number you're transferring has a high concurrent call capacity. Service numbers are needed so you can get a higher concurrent call capacity for a specific number. ![]()
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